I am solutions-based with a pragmatic approach. I feel it is important to learn from our past, but to focus on the future. I communicate openly and directly. I like to explain the “why” and use light hearted explanations to help illustrate concepts. I believe the therapeutic relationship is paramount to success, so I will spend time building that rapport and trust. I believe that feedback goes both ways, and will illicit feedback as to the patient experience as we go.